Refunds & Cancellation
How deposits, cancellations, and refunds work for audit engagements.
Scope of this policy
This policy applies to professional application audit and related review engagements with Intel Network. This site does not sell physical products or software licenses.
Deposit
A 40% deposit confirms your engagement start date after written scope acceptance. The deposit is applied to the final invoice.
Cancellation by the client
- More than 10 business days before the agreed start date: deposit refunded in full, minus any third-party costs already incurred with your written approval (for example, prepaid travel).
- 5–10 business days before start: 50% of the deposit is refundable; the remainder covers reserved reviewer time.
- Fewer than 5 business days before start, or after fieldwork has begun: deposit is non-refundable. Work already performed is invoiced on a proportional basis up to the agreed fee.
Rescheduling
You may reschedule once without fee if you give at least 7 business days’ notice and a new date within 60 days is agreed. Later reschedules may require a new deposit if the original calendar slot cannot be reused.
No-shows
If key client contacts are unavailable for scheduled interviews without 24 hours’ notice, that day may be billed as worked or the timeline extended with additional fees.
Work already started
Once configuration review, sampling, or interviews have begun, fees for completed stages are due. Unused later stages may be cancelled with a partial refund of amounts paid beyond completed work, calculated against the engagement fee schedule in your scope letter.
Non-refundable items
- Completed findings packs and delivered readiness notes
- Follow-up reviews once re-testing has started
- Third-party costs approved in writing
Refund process and timing
Email hello@intel-network.digital with your engagement reference and reason. Approved refunds are processed within 14 business days to the original payment method. Bank processing times may add several days.
Exceptions
If Intel Network cancels for reasons other than client breach or force majeure, you may choose a full refund of amounts paid for undelivered work or a rescheduled date at no extra deposit.
Contact for refund requests
Intel Network · 242 Pangyo-ro, Bundang-gu, Seongnam-si 13487 · +82 31-8017-6300 · hello@intel-network.digital.